After casually expressing to a neighbor my interest in buying a good used Honda Accord, he passed on to me the name of Dan Eller, a salesman for Honda of West Caldwell who previously interfaced with him and with whom he was very satisfied. I called Mr. Eller on a Friday and set up an appt. for the next day after candidly telling him that I was shopping around for an Accord but was uncertain about the model that I would eventually decide on and was 'just looking' at the different dealerships' inventories on the internet and in person. I spoke of my interest in the high-end Touring model as well as a specific Honda EX but wanted Mr. Eller to understand up-front that I was visiting other dealers and had a number of options I was considering and that he most likely would not sell me a car after my first meeting with him. This did not seem to faze him at all. I met Dan Eller at 10 AM and we spent the first 15 minutes getting acquainted with each other. After becoming familiar with my driving needs and what I would actually be using of the various models’ features, Dan looked at what recent additions were added to their inventory, asked me to wait until he was able to bring a car up front and then presented me with a stunning 2016 Honda Accord with only 3800 miles on it which left me with no doubt that he chose the right car for me without my having to spend any more days looking for such a car. Dan stayed with me till mid-afternoon personally going over all of the new electronic features which my 21 year old Mercury Grand Marquis did not have. I drove my new car home that day with all of the dealership’s paperwork completed and with Dan updating my insurance policy with NJM and answering every detailed question that came to my mind. I never once got the feeling that he wanted me to leave so that he could get on with seeing another potential client nor did I ever sense any uncomfortable sales tactics. Without the least bit of hesitation, I would personally put my own reputation on the line in recommending Dan Eller
My search for an affordable and reliable vehicle was dreadful prior to going to Paul Miller Honda of West Caldwell. My salesman, Jose Velazquez was a true professional and in a class of his own. He was very knowledgeable of the vehicle, patient, and honest. He explained every detail of the vehicle that I requested with no hesitation and treated me as a human being rather than dollar signs. Thank you Jose for taking your time with me so that my daughter and I can now ride in a safe, reliable, and affordable vehicle; the best of all worlds. My daughter was beyond excited to drive in this car with me after the purchase. I'm grateful. People, go see Jose Velazquez if you're looking for a new ride! I promise you, he won't disappoint.
in October 2017, I bought a crv from peter Jarvis. days laterr my family had some bad news and we hand to leave the area tor rejoin our family in England. I cannot tell you how stressful this was. but we needed to sell the car back and sensing our predicament, Mr. villa Toro with the aid of Dustin and peter and the whole crew, streamlined the buy back and made us feel like they were so understanding and empathetic in the process, that is what quality customer service is all about. thanks you guys and Paul miller so much. now 5 months later i am finally getting around to thank them officially and state that without their efficiency and emotional literacy, this could have never happened. sorry it took so long bye for now Stephen mellini and family. cheers..
I was not looking forward to buying a car. David Garcia made this happen. He is very knowledgeable and professional.. I would highly recommend Paul Miller. Honda. I was able to negotiate the price and go home with the car the very same day.
We went to lease a car, and Robert Orrok helped us tremendously and was very humble and truly a pleasure to have done business with. We are thankful that he was the leasing consultant for this transaction. We highly recommend Robert Orrok for anyone wishing to lease a Honda from this dealership.
David Garcia was our sales person. He was very knowledgeable and led us through the process ( of trading in our old car for a beautiful 1014 Honda CR-V EX) very smoothly. From the first handshake to the last, the deal took just an afternoon and a few minutes the next day. We got what we wanted and are very pleased.We have used this dealership's service department many times in the past for other cars we owned and were highly satisfied.
After losing my car in a flood, I could die at the thought of shoppng around for a new vehicle in such short notice but Exavier R. at Paul Miller made it so easy. We spoke briefly about numbers and in just three days I was signing off on a new car with lesser payments which is always great. Two hours later I pulled out of the lot in my 2017 Honda Civic EXL and I love her :). Great service , insightful and very professional. I'd recommend this place to anyone who asks.
Our experience at Paul Miller Honda was great. My sales rep Jose was very knowledgeable and treated my husband and I excellent since we traveled 2 hours to get to the dealership. Also, Isabel in Finance was excellent as well. She sealed the deal and we were able to purchase the car we wanted.
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