For almost a decade, Paul Miller Honda of West Caldwell has been providing the people of West Caldwell with fine Honda vehicles at excellent prices, all delivered with a high-standard of customer service that’s emblematic of Paul Miller franchises. Indeed, every Paul Miller dealership is built on a strong foundation of honesty, courtesy, and professionalism that has made us firm favorites all across New Jersey, and Paul Miller Honda of West Caldwell is no different. Whether you’re making use of our comprehensive service department or perusing our world-class inventory, you can trust that you’re getting an excellent experience from us. We serve West Caldwell, Parsippany- Troy Hills, Wayne, Montclair and Livingston, NJ.
Why Buy from Paul Miller Honda?
Drivers in Wayne, Livingston, Montclair, and Parsippany-Troy Hills can count on more than just expert advice and quality service when it comes to purchasing a new or pre-owned vehicle from the Paul Miller Honda inventory in West Caldwell, NJ. Our customers will not only receive valuable knowledge and immediate assistance in finding the perfect car to fit their driving needs, but a vast amount of phenomenal deals on new and pre-owned vehicles, service, and genuine OEM parts that are meant to satisfy one’s needs. Feel free to browse and compare the cars, trucks, and SUVs in our inventories to find what’s right for you and your family.
When you enter our dealership in search of your next car, truck, or SUV, our professional sales team works with you every step of the way throughout the buying process so you can experience an easy and smooth transition out of your old vehicle and into the new model of your choice. Once you’ve committed to a model that suits your needs best, our financial experts will work to find you the best rate possible while staying within your price range. Throughout the year, we provide New Jersey drivers in our area with the opportunity to save on new and pre-owned vehicles with our amazing specials. Finding the car for you has never been easier, and the vehicles on our lot are just waiting for your test drive.
Unlike other local dealers, we offer a wide variety of service and parts specials to give our customers the chance to save on maintaining the value and performance of their vehicle. You can expect monthly deals on services like oil and filter changes, tires and rotations, and parts specials that range from basic interior and exterior parts to active engine components. Stay updated with what we have available so you can save money next time you stop by.
When you shop at a Paul Miller Dealership, you receive certified experience from employees and owners who have been working in the auto industry for decades. There is a reason why the Paul Miller name flourishes in the areas of West Caldwell, Livingston, Wayne, and Montclair and it’s because we provide our customers with nothing less of excellent service and quality maintenance for their future vehicles. Stop by today to experience it yourself. We work hard six days a week so you can easily find what you’re looking for at an affordable price. Stop by for a test drive at your convenience. We can’t wait to serve you!
A few things went wrong on this service visit. My engine light went on and I was concerned because my CRV is a 2015 with just 18,108 miles. I first went to my mechanic who hooked it up to computer and advised me of the codes (P0455 and P0456). He thought that due to year and mileage it might be covered under my warranty and suggested I contact Honda first. He did advise me that it would be OK to drive until it was checked out. I called your service center and spoke with Btyan Puyen and I explained the problem and wanted to know if I could bring it in to have checked further and asked whether it was under warranty - he checked and said "yes". That sounded like terrific news to me. Before we got to that point, Bryan pointed out that you cannot use any info from a mechanic but rather had to do diagnostic at Honda which would cost $125 and if final work was done at Honda that $125 would be applied towards cost of repair or if not done at Honda would just pay the $125. I made the appointment for Monday 4/16/2018 @1:00 am because Bryan said the people who would work on this kind of problem were not those working on Saturdays. Brought car in a bit earlier than my appointment time. This time spoke with Sean Ganning. He started checking the info on the car and informed me that it is NOT under warranty and called Bryan over to discuss further. After some discussion it was agreed that the $125 would be waived due to the error by Bryan saying it was under warranty. In addition to having that problem checked out, I would be due for service (car showed 30%). So I asked that the service also be done while vehicle was at service center. Sean agreed and wrote it up. All was good and Sean said he would call when they did diagnostic to let me know. Left with loaner around 11. No one called by 4-5 and I was going to call but checked service hours and saw that you close at 9pm. I continued to wait....no one called at all. I called next morning left message for Sean. No call back by 9:20 so I called again and asked to speak with Sean and at that time was told he was off and they transferred me to Bryan. Bryan said Morgan was handling that and he would speak with her and she would call me back. I waited, did a few errands and still no call. I decided to take a rider up and speak with Morgan at 10:30. Morgan was busy when I got there so I waiting...asked Bryan if he spoke with her and he siad "yeah she said the problem was your gas cap". Told hime no because mechanic did take cap off and back on. Morgan came back after a few minutes and I spoke with her and shared my annoiance about not even being called to say they were still working on and perhaps get back with me. She apologized a few times and explained that she was training Sean and perhaps he didn't realize to call back because I had a loaner car. Explained that I have been purchaing cars from this dealership since early 90s (when it was Honda of Essex) and never had this kind of problem. She again apologized. I explained that after I pay for the service Ihad done I wanted to speak with Manager. While I was away, she spoke with the manager and it was decided that I aould NOT pay for the service due to the inconvenience. Morgan turned a terrible situation info a better situation. Not because she got the service costs waived, but because I truly believe she understood where I was coming from. A few words go a long way and respect goes even further. My anger subsided the longer she and I spoke and I could see she understood and wanted to make this experience better. Sean was very respectful as well and I can see how/why he may not have called that same day - but without speaking with anyone and the attitude Bryan seemed to have (and he's the one who gave me incorrect info),I had no way If knowing that. It just seemed that I was being ignored. In any event, I will NOT ever go to Bryan as the service advisor. I want to deal with Morgan from now on...if she is busy when I arrive I will wait for her to service me. Thank you so much Morgan!
This was a used car purchase of a Volvo. As a longtime Volvo owner, I had previously narrowed my selection to a specific model and trim level to search for. I found this one on the internet and was fortunate that the dealer was local. My previous used car purchases were either through private sellers or through my mechanic. Although I was out of my normal element by shopping at a dealer, Jose was very warm and patient. My wife loved the car upon first sight. Jose fell in love with it as well. As a Honda dealer, Jose was also outside of his normal element in helping a customer with a European car. We tied up a lot of Jose's time as I can be a bit of a challenge to reach a decision like this. He was great and didn't push me at all. At the appropriate time he brought his sales manager, Orlando, into the picture . He was very nice and easy to deal with. Melissa Traylor then took over to address financial matters and to finalize the paperwork. Very professional and easy to work with. Overall a very good experience. The detailing and presentation of the car made it seem like we purchased a new car, plus being able to have someone else take care of the title and registration paperwork was a pleasure.
Great place people are very friendly. If going to get a car ask for Kim Hadden a great sale person.
From the moment that we pulled up in the lot are sales representative Charlie Perna Had a nice smile and great attitude. I was there for information on a lease that I already had, wanted to get information about getting a car for my daughter and also possibly trading my lease. He went above and beyond showing us many cars many options , and explained everything that could could or would be available. I had to also bring my two-year-old granddaughter with me he was so accommodating had snacks and everything for the children and made it a great experience. He had a lot of patience with all 3 of us. His sales manager Ron was also very helpful try to accommodate me every day way Possible. As my daughter had changed her mind several times on what car she was intrested in he also in over all options available. We did purchase 2 cars from this dealership and the finance manager Melissa went above and beyond to get me the best deal possible as far as bank options. She made what could be a long-drawn-out Process very easy. She offered me all that there was available, got me the best rates. I am extremely happy with the service at this dealership I would recommend them to anyone and I will be back for my service etc. Thank you to all at Paul Miller Honda in Caldwell. We love our New cars!!!
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(855) 637-9299
Call Now1170 Bloomfield Avenue • West Caldwell, NJ 07006
Get DirectionsOpen Today! Sales: 9am-9pm
Open Today! Service: 7:30am-6pm
Open Today! Parts: 7:30am-6pm
Phone: (855) 637-9299
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